Terms and Conditions

Terms & Conditions

These terms and conditions constitute the full and complete service agreement (the “Agreement”) between you (the “Customer”) and BCS Cleaning & Maintenance Pty Ltd  (Trading as BCS Cleaning Maintenance) of 11 Carron Street, PAGE ACT 2614, Australia for the provision of services. Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.

  1. Commercial and Residential Cleaning Services

1.1 Subject to the terms of this Agreement, BCS Cleaning Maintenance agrees to provide commercial and residential cleaning services (the “Service”) to the customer at an address specified by the Customer (the “Premises”). 1.2 The Service will be for such cleaning duties as agreed with the Customer at the time of booking. 1.3 BCS Cleaning Maintenance will provide one or more cleaners (the “Cleaner”) to attend the Premises to provide the Service at a time and date mutually agreed between BCS Cleaning Maintenance and the Customer (the “Service Time”). 1.4 BCS Cleaning Maintenance endeavours to provide the Service faithfully, diligently and in a timely and professional manner.

  1. Additions and Amendments

2.1 Any changes to the Service to be provided must be agreed by BCS Cleaning Maintenance prior to the Service Time. 2.2 If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact BCS Cleaning Maintenance by telephone, who may agree to provide the additional services in its absolute discretion. The Cleaner is not authorised to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Cleaner.

  1. Customer Representations and Warranties

The Customer represents and warrants that: 3.1 It will provide a safe working environment at the Premises for the Cleaner to perform the Service; 3.2 The Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service; 3.3 It will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service; 3.4 All cleaning equipment and materials provided by the Customer are safe, have not been tampered with and are in full working order; 3.5 It will advise BCS Cleaning Maintenance prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, at the Premises; 3.6 It is authorised to use the Premises and obtain the provision of Service; 3.7 If the Customer requires the Cleaner to clean behind or under any heavy items (eg. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; and 3.8 It will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

  1. Health and Safety Risks

In addition to the representations and warranties set out in clause 3 above, the Customer acknowledges and agrees that: 4.1 The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises;4.2 The Cleaner may, either before or during the provision of the Service not use or cease using any materials or Maintenance reserves the right not to accept a booking for any reason cleaning equipment provided by the Customer if the Cleaner thinks, in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety. 4.3 The Cleaner may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Cleaner, a risk to health and safety.

  1. No Engagement of Cleaners

5.1 The Customer acknowledges BCS Cleaning Maintenance invests significant resources in recruiting, selecting and training its Cleaners. Unless BCS Cleaning Maintenance gives prior written permission, the Customer must not, directly or indirectly, engage, employ or contract with any Cleaner to provide any cleaning services to the Customer or any associate of the customer for any period during which services are provided by BCS Cleaning Maintenance or for a period within 12 months after the conclusion of any Service. 5.2 The Customer acknowledges that BCS Cleaning Maintenance may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the Customer

  1. Job Estimates

6.1 The actual price payable by the Customer is calculated on the total number of hours worked by the Cleaner and/or by the quoted contracted time allocated at time of Contract signing. 6.2 Any price quoted by BCS Cleaning Maintenance is an estimate only based on BCS Cleaning Maintenance’s experience, and based on information provided by the Customer. Subject to this clause, quotes are valid for a period of 30 days from the date of the quote. 6.3 If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by BCS Cleaning Maintenance, BCS Cleaning Maintenance will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the Service being completed. 6.4 The Customer must inform BCS Cleaning Maintenance whether any cleaning services required is only short term at the time of quotation.

greater) and other expenses incurred by BCS Cleaning Maintenance in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these payment terms including the failure by the Customer to pay an amount by the due date.

  1. Bookings

7.1 The Customer may make a booking either in person either by, telephone, fax, and email or on the BCS Cleaning Maintenance website. 7.2 At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises; 7.3 BCS Cleaning Maintenance provides all quotations at the time of booking. 7.4 The Customer agrees to provide BCS Cleaning Maintenance with their valid credit card details at the time of booking, and authorises BCS Cleaning Maintenance to debit any card with an amount equal to any service and/or cancellation fees that may apply under this Agreement. 7.5 BCS Cleaning

or 11.2 Reschedule the Service at another time mutually agreed between the Customer and BCS Cleaning Maintenance.

  1. Payment Terms

8.1 The Customer agrees to pay the price quoted by BCS Cleaning Maintenance in full prior to or at the Service Time, unless otherwise agreed in advance with BCS Cleaning Maintenance in which a 14 day account would be setup. 8.2 If no payment has been made by the Service Time, BCS Cleaning Maintenance will use reasonable endeavors to contact the Customer for payment. In the event that BCS Cleaning Maintenance cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees or charges due set out in clause 16. 8.3 Payments may be made via credit card, bank transfer, cheque or in cash. 8.4 Cheque payments should be made payable to BCS Cleaning Maintenance.

  1. GST

9.1 Unless specified otherwise, all prices and quotations are expressed to be inclusive of GST. 9.2 If GST is payable in respect of anything supplied to the Customer under this Agreement, then the amount which the Customer is obliged to pay for that supply (original amount) will (subject to the receipt of a valid tax invoice) be grossed up so that BCS Cleaning Maintenance receives an amount which, after subtracting the GST liability of BCS Cleaning Maintenance, results in BCS Cleaning Maintenance retaining the Original Amount.

  1. Late Payment Fee

10.1 Where BCS Cleaning Maintenance has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, within 30 days of the invoice date. 10.2 The Customer agrees that if BCS Cleaning Maintenance has not received payment in full for the Service within one calendar month of the original invoice date then a late payment fee of $30 applies per month. 10.3 In addition to the amounts set out above, the Customer agrees to indemnify BCS Cleaning Maintenance for all legal costs (on a solicitor and own client or full indemnity basis, whichever is

a result of the effects of a force majeure, being any event beyond the reasonable control of BCS Cleaning Maintenance; 13.2.5 Not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service; 13.2.6 Existing dirt, wear, damage or stains that cannot be 

completely cleaned or removed; 13.2.7 Any wear or discolouring of fabric or surfaces becoming more visible once dirt has been removed; 13.2.8 Any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or 13.2.9 The cost of any key replacement or locksmith fees, unless keys were lost by BCS Cleaning Maintenance or the Cleaner.13.3 The Customer acknowledges that the results of any services provided may vary depending on a number of factors (including materials used, equipment provided, time elapsed since Premises was last cleaned, and nature of cleaning required), and that BCS Cleaning Maintenance gives no guarantee as to the actual results of the Service.13.4 Except to (inclusive of GST) for administrative costs and loss.

  1. Non-appearance

If a Cleaner fails to attend the Premises within 1 hour of the Service Time and does not provide the requested Service, BCS Cleaning Maintenance will provide the Customer at their discretion with either:11.1 A full refund of payments made by the Customer;

the extent provided in this clause, BCS Cleaning Maintenance has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by BCS Cleaning Maintenance (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by BCS Cleaning Maintenance).

  1. Complaints

If the Customer is dissatisfied for any reason with the Service provided, it must inform BCS Cleaning Maintenance within 24 hours of completion of the Service. BCS Cleaning Maintenance strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently. Subject to clause 13, BCS Cleaning Maintenance may, at its discretion, offer the Customer either of the following: 12.1 A partial or full refund; 12.2 Re-supply of the Service without charge; 12.3 Rectify the works deemed incomplete or unfinished. 12.4 Such other remedy as deemed appropriate by BCS Cleaning Maintenance.

  1. Exclusions and Limitations

13.1 The only conditions and warranties which are binding on BCS Cleaning Maintenance in respect of the state, quality or condition of goods and services supplied by BCS Cleaning Maintenance to Customers are those imposed and required to be binding by statute (including the Competition and Consumer Act 2010) 13.2 To the extent permitted by statute, the liability, if any, of BCS Cleaning Maintenance is, at BCS Cleaning Maintenance’s option, limited to and completely discharged by the resupply of the Service. BCS Cleaning Maintenance is not responsible for:13.2.1 Not completing or providing the Service as a result of a breach of a warranty by the Customer in clause 3 (including a failure by the Customer to provide proper materials, cleaning equipment, utility services, a safe working environment or unencumbered access to the Premises); or 13.2.2 Any damages caused by defective cleaning materials or cleaning equipment provided by the Customer; 13.2.3 Not completing or providing the Service as a result of the Cleaner not proceeding for health and safety reasons under  C,lause 4; 13.2.4 Any loss or damage incurred by the Customer or any third party as art, antiques, and items of sentimental value.

  1. Indemnity

The Customer indemnifies BCS Cleaning Maintenance against: 14.1 All losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 3, or where the liability of BCS Cleaning Maintenance is excluded or limited by virtue of the provisions of clause 13 (wether the losses or liabilities are caused by the negligence, breach of contract, breach of statutory duty or other act, omission, breach or failure of BCS Cleaning Maintenance) irrespective of whether the provisions of clause 13 are declared void or severed from these terms; and 14.2 All legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by BCS Cleaning Maintenance in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal) as a consequence of BCS Cleaning Maintenance providing the services to the Customer and including any action taken for the recovery of the recovery of the debt from the Customer.

  1. Accidents, Breakage, Damage & Theft

15.1 The Customer must inform BCS Cleaning Maintenance of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Cleaner within 24 hours of completion of the Service. 15.2 To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to BCS Cleaning Maintenance within 24 hours of completion of the Service. 15.3 To the extent permitted by law, willful damage or loss to the following items is specifically excluded from the liability of BCS Cleaning Maintenance under these terms and conditions: cash, jewellery,

  1. Cancellation Fees

16.1 The Customer must provide BCS Cleaning Maintenance with at least 24 hours’ notice prior to the Service Time, if they wish to suspend, postpone or cancel the Service for any reason. 16.2 In the event that such notice has been given, BCS Cleaning Maintenance will endeavour to reschedule the Service if required. 16.3 In the event that the Customer does not provide 24 hours’ notice prior to the commencement of the Service, the Customer agrees to pay a cancellation fee equivalent to 2 hours cleaning

  1. Fee for Non-access to Premises

In the event that the Customer does not provide unencumbered access to the Premises for BCS Cleaning Maintenance or its Cleaners to provide the Service, the Customer agrees to pay a cancellation fee equivalent to 2 hours cleaning (inclusive of GST) for administrative and travel costs.

  1. Termination

18.1 This Agreement may be terminated by the Customer by providing at least 2 weeks’ notice prior to the Service Time. 18.2 Subject to clause 18.3, BCS Cleaning Maintenance may terminate this Agreement by providing the Customer with at least 2 weeks’ notice prior to the Service Time. 18.3 BCS Cleaning Maintenance may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of BCS Cleaning Maintenance, acting reasonably, that breach is incapable of remedy.

  1. Privacy Policy

19.1 The Customer acknowledges that, subject to the provisions of the Privacy Act 2012 (Commonwealth), any information provided by the Customer may be used by BCS Cleaning Maintenance for the purpose of providing the Service. BCS Cleaning Maintenance agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law). 19.2 The Customer agrees to BCS Cleaning Maintenance communicating with them electronically and/or via other means in order to provide the Service or for reasons related to the provision of the Service. 19.3 BCS Cleaning Maintenance will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorised access or disclosure, alteration or destruction.

  1. Changes to this Agreement

20.1 BCS Cleaning Maintenance reserves the right to update or modify these terms and conditions at any time with at least one week prior notice, via letter or email and may do so by publishing an updated agreement on its website. Each updated agreement will take effect 24 hours after it has been published on the website. 20.2 The Customer agrees that any use of the Service following any such change, whether as a one off job or as part of a regular cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.

  1. Law & Jurisdiction

The Customer and BCS Cleaning Maintenance acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of the Australian Capital Territory and both agree to submit to the exclusive jurisdiction of the courts of the Australian Capital Territory in the event of any dispute.

  1. Severability

The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.